Terms & Conditions

Terms & conditions

These terms govern your use of the GloverExpress website and the freight services requested through it. By requesting a quote or booking a shipment you accept them.

Quotations

Quotations are valid for 14 days unless stated otherwise and are subject to space, fuel, security and customs charges at the time of booking. Final pricing is confirmed on the booking confirmation.

Bookings and cargo

The shipper warrants that all cargo is accurately described, lawfully packaged and accompanied by the required documentation. Dangerous goods must be declared in writing before booking.

Transit and delivery

Transit times are committed windows based on the routing confirmed at booking. Delays caused by customs, weather, industrial action or other events outside our control do not constitute a breach of these terms.

Liability and insurance

Cargo cover is available under our all-risk policy and is subject to declared value and the policy terms. Unless higher cover is purchased, liability is limited to the amount stated on the booking confirmation.

Claims

Visible damage must be noted at delivery and notified to us within 48 hours. Concealed damage and shortage claims must be submitted in writing within seven days of delivery.

Governing law

These terms are governed by the laws of the State of New York, without prejudice to mandatory consumer protections in your jurisdiction.

Last updated: November 2026.