Shipping Policy

Shipping policy

This policy summarises how GloverExpress handles bookings, collection, transit, delivery and claims. Your booking confirmation contains the specific terms for your shipment.

Booking and collection

Bookings are confirmed in writing. Collection windows are agreed at booking; please have cargo packed, labelled and ready at the pickup address. Additional waiting time may be chargeable.

Packaging and documentation

All cargo must be suitably packed for international transit and accompanied by a commercial invoice, packing list and any licences or certificates required by the destination country.

Tracking

Every shipment receives a unique GLX tracking number. Tracking updates are published as checkpoints are scanned by our operations team and partner network.

Customs

Duties, taxes and destination charges are payable by the consignee unless agreed otherwise in writing. We will notify you if customs requests additional information.

Delivery

Delivery is made to the address on the booking confirmation. If nobody is available, the carrier may leave a notice or attempt redelivery in accordance with local practice.

Claims

Please inspect cargo at delivery. Report visible damage immediately and send written notice with photographs within 48 hours to hello@gloverexpress.com.

Last updated: November 2026.